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Mobilize Your Office Equipment Service & Repair Staff with BlackBerry & MWA
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(Returning visitors please login using the fields on the left of the page) |
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| Resource Type: |
Webcast  |
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| Resource Category: |
Mid Market, Enterprise, Small Business, Business Professional, Field Service |
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| Original Broadcast Date: |
Thursday, September 27 2007 |
| Time: |
1pm - 2pm ET |
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| Presenter: |
Pete Keller, Senior Marketing Manager, Research In Motion |
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| Guest Speakers: |
Victoria Satran, MWA Intelligence |
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| Target Audience: |
North America Office Equipment (Service and Repair)
Director/manager of service/field operations
Org size 10+ service and repair field staff |
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| Overview: |
In order to be successful, companies selling service and office equipment are required to focus on operational efficiency initiatives to ensure that they can consistently deliver top-notch service to their customers. This is challenging during a time of increasingly complex products and increased performance expectations from customers. Many progressive field service operations have thus evolved over time - from manually intensive operations into more robust and holistic automated systems. These companies have witnessed a lift in relation to their overall productivity and response times, with many able to transition their field service operations from solely being viewed as cost centers to now also being viewed as profit centers. Join Research In Motion (RIM), and BlackBerry Alliance Partner MWA Intelligence, to learn more around real world examples and our joint wireless solution within office equipment service and repair. Learn why BlackBerry has been the device of choice for a wide range of field service organizations, especially when complimented by software solutions such as those provided by MWA Intelligence. Work order automation increase productivity improve work order tracking eliminate paper documents and re-work increase communication, feedback to/from the field increase customer satisfaction. |
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