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The New BlackBerry Technical Support Services
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Resource Type: Webcast  
Resource Category: BlackBerry Technical Support Services, BTSS, BES
Original Broadcast Date: Thursday, June 25 2009
Time: 45 min
Presenter: Alan Gordon - Technical Support Channel Sales Manager (RIM)
Guest Speakers:
Target Audience:
Overview: Watch this webcast to learn about the new support programs from BlackBerry® Technical Support Services which are designed to keep pace with the changing mobility needs of any organization – whether you’re just beginning to grow your BlackBerry® deployment or have come to rely on it as a mission critical application for your ongoing success. Because one support plan does not fit all, we’ve created new flexible annual support offerings with many new support features, including preventive and value added extras with the option to purchase additional support features.

See what’s in the support program now!

  • Electronic incident submission through the new BlackBerry Expert Support Center with a response by phone or email
  • New support queue with Direct Access to Level Two Support analysts
  • Relationship based support: Support Service Specialists, Support Account Managers, the Direct Advanced Response Team (DART) and a full-time, on-site technical expert for Elite subscribers
  • Training packages that grow in scope with your support level, ranging from web-based training to instructor-led webinars and on-site training days; all support levels include BlackBerry® Certification exam vouchers for each Named Caller and discounts on your subscription renewals based on the number of Named Callers that achieve BlackBerry Certification
  • eNewsletters and webcasts boost knowledge transfer, covering issues and potential workarounds/resolutions
  • Optional services so you can customize your support plan (many options are included features for Premium and Elite subscribers)

Learn more:
Visit www.blackberry.com/btss for more information about the advantages of BlackBerry Technical Support Services.
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